Loucri Jewelers Frequently Asked Questions
At Loucri Jewelers, we’re driven by a passion for high-end jewelry and luxury timepieces, and we believe that top-quality customer service is paramount to a luxury jewelry experience. Continue reading below to find answers to some of the most frequently asked questions our customers have, and feel free to reach out to us if your questions are not answered on this page.
Where is your store located?
Our store is conveniently located at 55 Northern Boulevard in Greenvale, New York. We’re proud to serve New York State and its residents in finding beautiful, luxurious jewelry and timepieces!
What are your business hours?
Our in-store business hours are Tuesday through Saturday from 10:00 am to 6:00 pm. While we are closed Sunday and Monday, we do offer online support if you email us at sales@loucri.com. We will work to get back to you as soon as possible if you email us with any questions!
Do you accept returns? Under what terms?
Yes, we offer a seven-day return policy on all in-stock merchandise purchased through our website or in our store. Custom orders are unfortunately final and non-refundable. Please contact us directly to discuss your order if you have any questions about a custom-made item before you purchase it. Find more information about our return policy here.
How long does a custom order take to create?
This depends on the order, so we cannot provide an accurate estimate without understanding the parameters of your customized item. Please fill out our Customize Form to contact our support team and get an estimated timeframe for your custom order.
Can I order a custom jewelry piece through your website?
Yes! Find out more and get started by visiting our Customize page.
Can custom orders be returned if not correct?
Each custom order is uniquely made so you must speak with our support team directly to determine this. Contact us today if you have any questions or concerns about your custom order.
Do you offer financing options?
Yes, we do! Please contact us directly to learn more about our financing options and which may be the best fit for you.
Do you buy watches and jewelry items? Is any of your inventory second-hand?
We offer an exclusive consignment program for customers with items that need to sell. Because of this, we do have inventory that has been previously owned. These items are top-quality and inspected to ensure they meet or exceed our high-quality standards.
Do you partner with other jewelry stores on a wholesale basis?
We do not partner with other jewelry stores as our stock is specially curated to appeal to our customer base. Please contact us directly to learn more about partnerships and operations.
At Loucri Jewelers, we’re dedicated to providing a luxury experience for our customers. Learn more about our policies, our stock, and our services by contacting us directly today!
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